SOZO OPERATIONS
Statistics
Unlock your workspace
Your admin token stays in memory for this tab.
Filter by date, application and sender
Delivery & engagement
Rates use accepted messages; blocked uses all requests. Opens and clicks can come from proxies or scanners, not necessarily people.
Sending activity
Message cohorts by creation date in Singapore.
Marketing permission
Marketing requires verified consent. Opt-outs do not stop essential service emails. Complaints and hard bounces block both.
Email logs
Event view uses event date; message view uses creation date. Times shown in Singapore.
WhatsApp · Facebook Messenger · Instagram DMs. Demo replies stay local. Linking a customer does not subscribe them to marketing.
Choose a conversation to view its history and customer context.
Build layouts visually, insert custom HTML modules, choose your audience and review before scheduling. Live bulk sending stays disabled until AWS production checks are complete.
Contacts
Create a list
Import contacts
CSV: email,name,consent,tags. Tags use | separators. Imports never grant consent or reverse opt-outs.
Folders
Custom contact fields
Lists
Dynamic segments
Membership updates automatically. A segment does not override marketing consent.
Your forms
Build or edit a form
Enter your reviewed Singapore privacy notice before publishing. Marketing requests stay pending until verified.
Submissions
Choose a form to view submissions.
Application API keys
Template
Send a local test
Simulation sends no real email. Marketing requires verified consent.